- Object and Generalities
These General Conditions of Use and General Conditions of Contract are intended to regulate the use and commercial transactions between conectino.com and the user. The conectino.com domain is owned by CONECTINO IOT SLU (hereinafter CONECTINO) domiciled for this purpose in Rúa Damas Apostólicas, 15; 36370 A Ramallosa-Nigrán; Pontevedra; CIF number: B27879568. Contact email: [email protected] of the website.
2. Applicable legislation
These General Conditions are subject to the provisions of Law 7/1998, of April 13, on General Conditions of Contract, Law 26/1984, of July 19, General for the Defense of Consumers and Users, at Royal Decree 1906/1999, of December 17, 1999, which regulates the Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 7 / 1996, of January 15, of Retail Trade Management, and Law 34/2002 of July 11, of Services of the Information Society and Electronic Commerce and of Royal Legislative Decree 1/2007, of November 16, by which the consolidated text of the General Law for the Defense of Consumers and Users is approved.
3. Delivery Conditions
3.1. Product delivery
CONECTINO undertakes to deliver the product in perfect condition to the address indicated by the Customer in the order, and which in any case must be within the CONECTINO distribution area specified on the website. In order to optimize delivery, we thank the Client for indicating an address in which the order can be delivered within the normal working hours of the courier services.
CONECTINO will not be liable for errors caused in the delivery when the delivery address entered by the Customer in the order form does not conform to reality or has been omitted. Shipping and / or handling costs are not included in the price and will be shown to you before finalizing your purchase, depending on the shipping address of each order.
Because CONECTINO works with different logistics platforms, there is the possibility that the same order is divided into several deliveries. In extraordinary cases that this circumstance occurs, CONECTINO will keep the client promptly informed. Once the order is ready for shipment, CONECTINO will notify the customer by email that their order is ready for shipment. The customer can contact our logistics delivery provider for the management of any incident arising from the shipment. These data will be provided in the email that will be sent when the order is ready for delivery.
3.2. Delivery term
The delivery period of each product can be found in the file of each product, this period may vary depending on the region where our client is located.
CONECTINO guarantees, except as an exception, the delivery of the product the next 10 working days if it is done before 4:00 p.m., in the case of not being able to meet this deadline our staff will communicate via email with the client indicating the reasons for the breach and indicating possible solutions to it. The delivery time may vary depending on the destination of our client.
3.3 Delivery Data, Unrealized Deliveries and Loss
In the same email in which the Client is informed that the product has left the warehouses of CONECTINO, the shipping number and the customer service number of the transport company responsible for the delivery are provided, so that, In case of any incident in the delivery, the Client can contact to resolve it.
CONECTINO is not responsible for possible delays caused by the introduction of erroneous data in the delivery address by the customer at the time of purchase.
If the Customer is absent at the time of delivery, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. The customer will contact the courier service.
If after 20 business days after delivery of the order has not been delivered, the Customer must contact CONECTINO. In the event that the Client does not proceed like this, after 30 business days from the delivery to the delivery of the order, it will be returned to our warehouses and the Client must bear the cost of shipping and return to the origin of the merchandise, as well as the possible associated management costs.
If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks.
3.4. Diligence in delivery.
The Customer must check the good condition of the package before the carrier who, on behalf of CONECTINO, delivers the requested product, indicating on the delivery note any anomaly that could be detected in the packaging. If, after reviewing the product, the Customer detects any incident such as blow, breakage, indications of having been opened or any damage caused by the shipment, the latter undertakes to notify CONECTINO via email in the shortest possible period of time and in a maximum of 7 business days from delivery. Delivery is understood when CONECTINO delivers the product purchased to the customer.
4. Website information
The descriptions of the products exposed in conectino.com are made based on the information provided by our technical team and / or our suppliers and the editorial team of CONECTINO. CONECTINO puts the necessary means so that the contents are accurate and up to date. However, the information given on each product, as well as the photographs or videos related to them and the commercial names, references or distinctive signs of any kind of content on the CONECTINO website, are exposed in conectino.com by way of indicative
CONECTINO reserves the right to modify the commercial offer (products, prices, promotions and other commercial and service conditions) presented at conectino.com at any time. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, we will communicate said error and the customer will have the right to rescind his purchase without any cost on his part.
5. Responsibilities of CONECTINO
The products presented on the website are in accordance with Spanish legislation. The user assumes all responsibility derived from the use of our website, being solely responsible for any direct or indirect effect derived from the website, including, but not limited to, any adverse economic, technical and / or legal result, as well as the disappointment of the expectations generated by our website, the user being obliged to keep CONECTINO harmless for any claims derived, directly or indirectly from such events.
CONECTINO is not responsible for any damages that may arise from interference, omissions, interruptions, computer viruses, breakdowns and / or disconnections in the operational operation of this electronic system or in the users’ devices and computer equipment, motivated by cause other than CONECTINO, which prevent or delay the provision of services or browsing through the store, or delays or blockages in use caused by deficiencies or overloading of the Internet or other electronic systems, or the impossibility of providing service or allow access for reasons not attributable to CONECTINO, due to the user, third parties, or cases of force majeure. CONECTINO does not control, in general, the use that users make of the website. In particular, CONECTINO does not guarantee under any circumstances that users use the website in accordance with the law, the present General Conditions, morality and generally accepted good customs and public order, nor that they do so diligently and prudently.
6. Responsibilities of customers and users.
In general, the user is obliged to comply with these general conditions, as well as to comply with the special warnings or instructions for use contained therein or on the website and always act in accordance with the law, good customs and the requirements of in good faith, using due diligence, and refraining from using the website in any way that may prevent, damage or deteriorate its normal operation, the assets or rights of CONECTINO its suppliers, other users or in general any third party. It is forbidden the access and use of the portal to underaged without the express consent of their parents, CONECTINO is not responsible for the veracity and accuracy of the data filled in by the user and therefore can not verify their age.
Specifically, and without this implying any restriction to the previous section during the use of the website conectino.com the user undertakes to:
- Provide truthful information about the information requested in the user registration or order fulfillment form, and keep them updated.
- Do not enter, store or disseminate on or from the website, any information or material that was defamatory, injurious, obscene, threatening, xenophobic, incites violence, discrimination based on race, sex, ideology, religion or any other Attentive form against morality, public order, fundamental rights, public liberties, honor, privacy or the image of third parties and in general the regulations in force.
- Do not enter, store or disseminate through the store any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the website, in any of the services, or in any of the equipment, systems or conectino.com networks, of any other user, of the suppliers of conectino.com or in general of any third party.
- Diligently save the “username” and “password” that is provided by conectino.com, assuming responsibility for damages that may arise from improper use of them.
- Not to carry out advertising or commercial exploitation activities through the website, and not to use its contents and information to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties.
- Do not use false identities, or supplant the identity of others in the use of the website or in the use of any of its services, including the use of passwords or access codes of third parties or in any other way.
- Do not destroy, alter, use for use, disable or damage the data, information, programs or electronic documents of CONECTINO, its suppliers or third parties.
- Do not introduce, store or disseminate through the store any content that infringes intellectual property rights, industrial or business secrets of third parties, nor in general any content of which does not, in accordance with the law, the right to make it available to third parties.
The customer agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual time of delivery of goods. In case of breach by the client of this obligation CONECTINO will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.
7. Cancellation of orders
CONECTINO will accept cancellations for orders from the CONECTINO community, as long as the purchase is still valid. Once the campaign period is over, no modifications can be made. The reason is that the product is already in the logistics phase and for operational reasons it is not possible to stop the delivery process.
8. Return and refund policies
In CONECTINO we offer a range of products with the highest quality. If for any reason the product delivered is not the product you have requested and you want to request a return, you can contact our technical service by sending an email to: [email protected] with the subject: RETURNS
In the body of the email you must clearly state the reasons for your return. Once you receive your email, our return department staff will contact you to arrange the return.
Once you have reviewed the reasons why you want to return the product, it is possible for a person from our technical department to contact you to assess whether there is a possible configuration, programming or installation error that prevents the product from functioning normally. If after this review, you still want to return the product, we will tell you how to make the return, step by step.
If for any reason the product delivered is not the product you have requested and you want to request a refund, you can contact our technical service by sending an email to: [email protected] with the subject: REFUND
In the body of the email you must clearly state the reasons for your refund. We are sorry that it can happen, but we will solve it. Once we receive your email, our return department staff will contact you to coordinate the refund.
Once you have reviewed the reasons why you want to reimburse the product, it is possible for a person from our technical department to contact you to assess whether there is a possible configuration, programming or installation error that prevents the product from functioning normally. If after this review, you still want the product reimbursed, we will inform you, step by step, how it will work. In a few days you will receive the refund.
Our return policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be in good condition. Ideally, it should also be in the original package.
To complete your return, we need a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item that is not in its original condition is damaged or parts are missing for reasons that are not due to our error.
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your original credit card or payment method, in a few days.
Late or unreturned refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then, contact the bank where you have your credit card, you can specify some time before your refund takes place.
If you have done all this and have not yet received your refund, contact us at [email protected].
Replacement (if applicable)
We only replace the items if they are defective or damaged. If you need to exchange it for the same article, send us an email to [email protected] and send your article to: C / Aguacate, 41 Building B-3 under-3
28054 – Madrid
To return your product, you must send your product to: C / Aguacate, 41 Building B-3 bajo-3 28054 – Madrid
You will be responsible for paying the shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your product to the destination may vary.
If you send an item over € 120, you should consider using a shipping service with tracking or buying shipping insurance. We do not guarantee that we will receive your returned item.
9. Payment methods
Product payment is made at the time the order is placed. To the initial price that appears in conectino.com for each one of the products offered will be added the rates corresponding to the pending shipping costs. In any case, said rates will be previously communicated by the Client during the purchase formalization.
Proof of purchase corresponding to the purchase order will be available and can be viewed at conectino.com in the section “My account”, “Orders”.
CONECTINO establishes two payment systems for orders. One by credit or debit card (Visa, Mastercard, American Express, Visa Electron and / or other similar cards) or through the PayPal system. The card with which the payment is made must have as a financial institution issuing to a Spanish bank or savings bank.
In the event that the POS informs about the denial of the card, the order will be automatically canceled, informing the customer of the cancellation online.
10. Warranty of purchased products
The warranty period for the products that CONECTINO distributes is established by the manufacturers or distributors of the products marketed by CONECTINO, if it does not include deficiencies caused by negligence, shock, incorrect use or improper handling, improper installation, etc. Nor materials that are worn by use. In the case of products manufactured by CONECTINO, in each case the warranty period and their conditions will be indicated.
Once the Customer has received the product, they will have an informative brochure of the product, sufficient instructions for the correct use and installation and all the information about the guarantee, and this information may be redirected to a web page.
CONECTINO will not be obliged to pick up the damaged product and the Customer must go to the Supplier After Sales Service. In this regard, CONECTINO will carry out the actions aimed at providing Clients who request it with the contact details of said service and will provide these information with sufficient information to present the relevant claims.
The warranty will lose its validity in case of defects or deterioration caused by external factors, accidents, especially electrical accidents, wear, installation or use not in accordance with the instructions of the Supplier / manufacturer.
Products modified or repaired by the Customer or any other person not authorized by the supplier are excluded from the warranty. The guarantee will not be applicable to the apparent defects and defects of conformity of the product, for which any claim must be made by the Customer in question within 7 days of the delivery of the products. The warranty will not cover products damaged by improper use.
CONECTINO has the latest advances in commercially available matters in the sector. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 256-bit algorithms, which ensure that it is only intelligible to the Partner computer and the conectino.com computer. The security policy of CONECTINO complies with the regulations set forth in Royal Decree 1720/2007, of December 21, which approves the Regulation for the development of Organic Law 15/1999, of December 13, on the protection of Personal data.
In this way, using the SSL protocol guarantees:
That the Partner is communicating its data to the CONECTINO server center and not to any other that tries to impersonate it. That between the Partner and the CONECTINO server center the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.
Likewise, CONECTINO states that it does not have access to confidential data related to the means of payment used, and therefore does not store them either. Only the corresponding POS and PayPal have access to this data as a way of managing payments and collections that are inaccessible to other third parties.
CONECTINO will not be liable in any case for any incidents that may arise around personal data when they derive well from an attack or unauthorized access to the system in such a way that it is impossible to detect due to the security measures implemented or when It is due to a lack of diligence of the client in relation to the guard and custodian of their access codes or their own personal data. In any case, the client must immediately inform CONECTINO in the event that he knows that his access codes have been known by third parties.
12. Intellectual and industrial property
All the contents published in the store and especially the designs, texts, graphics, logos, icons, buttons, as well as the software, trade names, trademarks or industrial drawings, and any other signs susceptible to commercial industrial use are subject to rights of intellectual and industrial property of CONECTINO or of third parties who have duly authorized their inclusion in the website. In no case shall it be understood that any license is granted or waiver, transmission, total or partial cession of said rights is granted, nor is any right or expectation of right conferred, and especially of alteration, exploitation, reproduction, distribution or public communication about said contents without the prior express authorization of CONECTINO or the corresponding owners.
The total or partial reproduction of this website is expressly prohibited, not even through a hyperlink, or any of its contents, without the express written permission of CONECTINO.
13. Modification of the general conditions
CONECTINO reserves the right to modify, at any time, the presentation and configuration of conectino.com, as well as these general conditions. Therefore, CONECTINO recommends the Client to read them carefully every time he accesses the conectino.com. These general conditions will be found at all times in a visible place, freely accessible for any queries you wish to make. In any case, the acceptance of the general conditions will be a prior and indispensable step to the acquisition of any product available through conectino.com.
14. Applicable Law and Competent Jurisdiction
The purchases made in conectino.com are subject to Spanish legislation. In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the parties submit to the jurisdiction of the courts of the city of A Coruña, unless the law imposes another jurisdiction.